top of page

Policy &  FAQs

BY PLACING
AN ORDER,
YOU AGREE TO
ALL OF THESE
TERMS AND
CONDITIONS

PLEASE READ BEFORE MAKING A PURCHASE

  • LOGO RIGHTS
    YOU OWN 100% ALL RIGHTS TO YOUR LOGO ONCE YOU PAY FULL AMOUNT. UNTIL THEN, LOVELY DESIGNS LLC OWNS ALL ARTWORK. BY PLACING AN ORDER, YOU GIVE LOVELY DESIGNS LLC ALL RIGHTS TO USE THE PROJECT/DESIGN FOR MARKETING AND PORTFOLIO PURPOSES.
  • DEPOSIT
    DEPOSIT OF 50% IS REQUIRED ONCE THE PROJECT/DESIGN IS COMPLETED, YOU WILL BE SENT A PREVIEW. ONCE YOU HAVE APPROVED THE DESIGN, YOU WILL SEND REMAINING BALANCE & I WILL SEND YOU THE FILES. *ALL PRICES ARE SUBJECT TO CHANGE. IF YOU PLACE AN ORDER AND THE PRICING OF YOUR ORDER CHANGES DURING YOUR TIMEFRAME, I WILL MAKE SURE YOU PAY THE REMAINING BALANCE OF WHAT THE SERVICE WAS AT THE TIME OF ORDER. (SEE QUESTION #4 FOR TYPE OF FILES THAT I SEND)
  • REFUND POLICY
    REFUNDS ARE ONLY GIVEN IF I CANNOT COMPLETE AN ORDER DUE TO A REASON ON MY END OR IF YOU CANCEL WITHIN 24 HOURS OF ORDER PLACEMENT. DIGITAL FILES CANNOT BE REFUNDED EITHER, BUT IF YOU HAVE AN ISSUE WITH YOUR FILE, PLEASE CONTACT ME. OTHER THAN THESE, ALL OTHER PAYMENTS ARE 100% NON-REFUNDABLE. ALL SALES FINAL
  • EMAIL CONFIRMATION
    IF YOU DID NOT RECEIVE A CONFIRMATION, CHECK YOUR SPAM OR JUNK MAIL, SOMETIMES THE EMAIL WILL FORWARD THERE. YOU MAY NOT RECEIVE AN EMAIL RIGHT AWAY, DUE TO MY WORKLOAD, BUT AS SOON AS I CAN, I WILL REACH OUT TO YOU. FEEL FREE TO CONTACT ME AT LOVELYDESIGNS24@GMAIL.COM TO CONFIRM YOUR ORDER. (ONCE AN ORDER IS PLACED, I AUTOMATICALLY RECEIVE A NOTIFICATION LETTING ME KNOW I HAVE A NEW ORDER.
  • PAYMENT METHODS
    PAYPAL, ZELLE & CASH APP. ETSY ORDERS ALLOW DEBIT/CREDIT CARD PAYMENTS ​ (IF YOU RATHER USE CASHAPP PLEASE ASK PRIOR TO PLACING AN ORDER)
  • PROJECT CLOSURE/REACTIVATION
    If payment is not received within one week (5 days) from the date the last previews were sent, then the project will be CLOSED. Any projects that are closed mean the deposit has been forfeited. All projects that are not paid in full still belong to LOVELY DESIGNS LLC and may NOT be used by the client. If you would like to purchase the project, a fee of $30 for reactivation + the remaining balance will have to be paid. **NOTE: It is not guaranteed that your project was saved after being closed. If the project was not saved, then you will need to place a new order by putting down another deposit. I reserve the right to deny doing business with you.
  • WHAT IS YOUR WEBSITE DESIGN PROCESS ?
    *WIX FULL DESIGN WEBSITE TIME IS UP TO 60 BUSINESS DAYS (TIMEFRAMES STARTS FROM THE DATE ALL THE INFORMATION WAS SENT FOR THE WEBSITE.) *RUSH FEES ARE AVAILABLE CALL OR EMAIL FOR DETAILS FOR MORE INFO PLEASE VISIT THE WEBSITE DESIGN PAGE
  • CLIENTS WITH POOR COMMUNICATION
    I UNDERSTAND THAT AT TIMES, YOUR SCHEDULE MAY GET BUSY, AND YOU CANNOT REPLY PROMPTLY. DUE TO MY WORKLOAD, I WILL NO LONGER ACCEPT A LOSS OF COMMUNICATION OF MORE THAN 5 DAYS. IF IT IS AFTER 5 DAYS AND THERE IS NO COMMUNICATION, I WILL NOT BE ABLE TO COMPLETE THE PROJECT, AND YOU WILL NOT BE ABLE TO RECEIVE A REFUND. IF I DO NOT HEAR BACK FROM YOU WITHIN 7 DAYS, I WILL NO LONGER BE ABLE TO WORK WITH YOU INDEFINITELY, NO MATTER THE EXCUSE.
  • DO YOU OFFER PRINTING?
    AT THIS TIME I DO NOT PROVIDE PRINTING SERVICES. ALL DESIGNS ARE DIGITAL.
  • WHAT DO I NEED TO PROVIDE FOR LOGO PROCESS ?
    *BUSINESS NAME FOR YOUR LOGO *WHAT IS IT THAT YOU DO? *(WE DO NOT HELP PICK BUSINESS NAMES OR COLOR FOR YOUR BUSINESS, THIS INFORMATION IS REQUIRED BEFORE PLACING AN ORDER.) *A SIMPLE SKETCH ON HOW YOU WOULD LIKE YOUR LOGO TO LOOK. THIS IS ONLY TO SEE WHAT YOUR VISION FOR YOUR LOGO IS, THIS IS OPTIONAL. *(YOU ARE ABLE TO SEND EXAMPLES, HOWEVER, WE DO NOT DUPLICATE OTHER GRAPHIC DESIGNERS WORK.) EMAIL : LOVELYDESIGNS24@GMAIL.COM PLEASE REFRAIN FROM ORDERING IF YOU ARE NOT READY.
  • WHAT IS THE DESIGN PROCESS FOR ALL GRAPHICS?
    *WHEN PLACING AN ORDER, PLEASE BE SPECIFIC WITH WHAT YOU ARE REQUESTING. *PLEASE TYPE IN CORRECT BUSINESS NAME & COLOR SCHEME. *PLEASE HAVE QUALITY PHOTOS READY, IF THE PHOTOS ARE NOT APPROVED YOU WILL HAVE THE OPPORTUNITY TO SEND OTHERS OR RECEIVE A FULL REFUND. *SO THAT I CAN MAINTAIN QUICKER TURNAROUND TIMES, ONLY MINOR CHANGES WILL BE ACCEPTED AFTER PREVIEWS/CONCEPTS ARE SENT OVER TO YOU. FOR EXAMPLE, YOU WILL NOT BE ABLE TO CHANGE TO A COMPLETELY DIFFERENT BUSINESS NAME, ADD PICTURES ETC. *MAJOR CHANGES = NEW PRICES.. SO A NEW DEPOSIT WILL HAVE TO BE MADE. (MAJOR CHANGES INCLUDE COLORS SCHEME CHANGE, TITLE CHANGE, PICTURE CHANGE/ADD ETC) *IF YOU WOULD LIKE TO MAKE A FREE CHANGE TO YOUR ORDER , YOU WILL HAVE 24 HOURS TO EMAIL LOVELYDESIGNS24@GMAIL.COM AFTER ORDER HAS BEEN PLACED. *PLEASE MAKE SURE TO TYPE IN CORRECT EMAIL FOR CONTACT. *CHECK JUNK FOLDER IF YOU DO NOT SEE A CONFIRMATION EMAIL WITHIN THE ALLOTTED TURNAROUND TIME *ONCE PROJECTS ARE SENT, YOU WILL HAVE THE OPPORTUNITY TO LET ME KNOW WHAT TO FIX OR CHANGE TO YOUR LIKING(AGAIN, MINOR CHANGES CAN BE MADE/1 MINOR FREE REVISIONS). *ANY CHANGES MAY REQUIRE AN ADDITIONAL 1-2 BUSINESS DAYS HOLD. *ALL FINALIZED LOGOS WILL BE SENT VIA EMAIL YOU WILL RECEIVE THE FOLLOWING 4 FILES: TRANSPARENT PNG FILE ( NO BACKGROUND )USED FOR WATERMARK / PRINTING PURPOSES​. 2500 X 2500 (INSTAGRAM SIZE) BLACK BACKGROUND, WHITE BACKGROUND​, AND GREY BACKGROUND *​I DO NOT PROVIDE AI. ( ADOBE ILLUSTRATOR ) FILES. *IF YOU NEED A CERTAIN FILE, I CAN ALSO PROVIDE PDF, PSD, OR JPEG FILES. - ADDITIONAL $10 FEE - PLEASE REQUEST PRIOR TO PLACING ORDER
  • CAN YOU HELP ME COME UP WITH A NAME FOR MY BUSINESS?
    BEFORE PURCHASING PLEASE BE SURE YOU HAVE ALL YOUR CONTENT READY! PLEASE REMEMBER THAT I ONLY DESIGN. I AM NOT ABLE TO CREATE BRANDING NAMES, QUOTES, PRICES ETC. FOR YOU.
  • HOW LONG WILL MY DESIGN TAKE?
    THERE IS A SPECIFIC TURNAROUND TIME FOR EACH SERVICE; *WEB DESIGN - UP TO 60 BUSINESS DAYS (RUSH ORDERS ARE AVAILABLE FOR AN EXTRA FEE) *GRAPHIC DESIGNS - USUALLY 7 BUSINESS DAYS (REVISIONS, ARE AN ADDITIONAL 1-2 DAY TURNAROUND. REVISIONS MAKE THE PROCESS LONGER. IF YOU HAVE A DEADLINE, PLEASE BE AWARE OF THIS PROCESS. RUSH SERVICES ARE AVAILABLE AT AN EXTRA COST.) ​ TURNAROUND TIMES DO NOT INCLUDE HOLIDAYS/WEEKENDS!
  • WHAT IF I DON'T LIKE THE DESIGN THAT IS SENT TO ME?
    *THERE CAN BE TIMES WHEN THE OUTCOME IS NOT WHAT WAS VISIONED, SO WE HIGHLY RECOMMEND FOR YOU TO PROVIDE ALL DETAILS UPFRONT AND/OR EMAIL A SIMPLE SKETCH SO THAT I CAN SEE YOUR VISION. *FLYER DESIGNS COME WITH 2 MINOR REVISIONS. *LOGO DESIGNS COME WITH 1 MINOR REVISION. *MAJOR CHANGES REQUIRE YOU TO PLACE A NEW ORDER. *ONCE A PROJECT IS FINALIZED AND YOU ARE SENT THE FILE/FILES, FUTURE MINOR CHANGES WILL REQUIRE A FEE. *I WORK VERY HARD TO CREATE YOUR VISION, SO THAT YOU ARE 100% SATISFIED, SO HOPEFULLY NO REVISIONS ARE NEEDED :)
  • IT IS THE 7TH BUSINESS DAY, WHEN WILL YOU SEND THE PREVIEW?"
    PREVIEWS CAN BE SENT OUT UNTIL 11:59PM EST AT TIMES, THERE CAN BE A DELAY IN TURNAROUND TIMES DUE TO OTHER CLIENTS WANTING REVISIONS. YOU WILL BE NOTIFIED IF THERE IS A DELAY. PLEASE BE PATIENT.
  • CAN YOU EDIT MY EXISTING DESIGN?
    IF A LOGO, FLYER, BUSINESS CARD ETC WAS CREATED BY ME AND YOU NEED A CHANGE; I WILL BE GLAD TO HELP YOU (FEES WILL APPLY) HOWEVER, IF A DESIGN WAS NOT CREATED BY ME, I WILL NOT EDIT, TAKE AWAY FROM OR ADD TO IT.
  • HOW DO I CANCEL OR EDIT A PLACED ORDER?
    PLEASE EMAIL OR CALL LOVELYDESIGNS24@GMAIL.COM/813-786-2239 - WITHIN 24 HOURS OF PLACING YOUR ORDER TO SEND UPDATED INFO. ​ IF YOU CANCEL YOUR ORDER, YOU FORFEIT YOUR DEPOSIT AND NO REFUND WILL BE GIVEN.

ALL TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME.
LAST UPDATED: 02.15.2024

bottom of page